1. Please make a video while opening the Packaging as supporting proof.
2. Do not break the seal of the product if you have any doubts/questions about authenticity.
3. Once the product seal is broken, we do not accept returns/replacements for the product.
DAMAGED OR FAULTY ITEMS
If outer packages is Damaged/Tampered we recommend not to accept the product from our courier partner.
Kindly take a picture/video while unboxing, If the inner product is damaged and you wish to replace/return please share the details with us at firstname.lastname@example.org with details of your Name, Contact details, Order Number, and Product Name. Product Batch number (Expected Response in 24 – 48 hours). After receiving the details, our team shall examine the same and action will be taken accordingly.
What should I do if I receive the wrong product or missing units in my order?
First and foremost, our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case If an item is found incorrect as per the description on our website or units are missing as per ordered quantity/invoice, please send a snapshot of the outer packaging, MRP Hologram, Batch Number and images of products received with invoice copy to our customer care at email@example.com within 48 hours from the time of delivery. All returns are reviewed for eligibility and refund is subject to review and verification by the SUPPS team. No return of damaged products shall be admissible if any part or whole of the product has been used/broken seal/open.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Note: If it is a case of replacement of the product, it is subject to the availability of stock. In instances where a replacement may not be available, we will refund you the total amount.
Late or missing refund
How can I cancel an order?
If the order of the item(s) that you want to cancel has not been shipped yet, you can raise your cancellation request via the following routes:
Via ‘My Orders’ section
Go to your account > Click on ‘Orders’ > Go to the order you want to cancel and select ‘Order Details’ > Click on ‘Cancel Item’ > Select the item(s) in your order that you would like to cancel and provide the reason for cancellation and ‘Confirm’ > Once submitted, your item(s) will be cancelled and your refund will be processed.
Via Email or Call
Send an email to our customer support team at firstname.lastname@example.org to cancel your order along with your order ID details.
How will I get refunded for the cancelled orders and how long will this process take?
In case of cancellation before shipping/dispatch, we shall process the refund within 24-48 business hours after receiving the cancellation request.
In case of cancellation once the shipment has already been dispatched or if it is being returned, we shall process the refund once the products have been received and verified at our warehouse.
For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
For cash-on-delivery transactions, we shall initiate a bank transfer against the refund amount against the bill/invoice details shared by the customer.
This process will be completed within 24-48 business hours of us receiving the products back and your bank details via email. It will take additional 2-3 business days for the amount to reflect in your account.
What if I used discount vouchers or loyalty points during the time of payment and I have to cancel my order?
Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.
If you redeemed loyalty points for an order, the same shall be credited back to your account in the case of a cancellation.
What is the range of locations to which SUPPS India ships their products?
SUPPS India ships throughout India only.
Shipping & Delivery Policies –
SUPPS INDIA – ships its products to almost all parts of India. Orders placed will be shipped within
24* hrs. We ship on all days except Sunday and National Holidays.
For all areas serviced by reputed couriers, the delivery time would be within 3 to 5 business days of
shipping (business days exclude Sundays and other holidays). At times there might be
unexpected delays in the delivery of your order due to unavoidable and undetermined logistics
challenges beyond our control for which SUPPS INDIA is not liable and would request its users to
cooperate as SUPPS continuously tries to nought such instances. Also, -SUPPS INDIA
reserves the right to cancel your order at its sole discretion in cases where it takes longer than usual
delivery time or the shipment is physically untraceable and refund the amount paid for cancelled
product(s) to your source account.
Company Name— BINARY AUGMENTED RETRO FITNESS INTERNET TECHNOLOGY PRIVATE LIMITED
Company Address– Plot No 64, Flat No 104, Shakti Khand- 3 Indirapuram, Shipra Mall NCR Ghaziabad Ghaziabad UP 201014 IN
Phone No– +91 129 489 4506
Email Id– email@example.com